The property management KPIs that matter for a strata estate are the ones that measure how quickly issues are resolved, whether planned maintenance is actually completed, and whether the estate's funds and statutory obligations are in order. Most KPI lists you will find online were written for rental portfolios, so they lead with occupancy rates and rent collection. Neither means anything to an MCST. This guide sets out twelve property management KPIs that are genuinely useful in a Singapore...

A permit to work system is a formal authorisation process that controls high risk work before it starts. A contractor applies for a permit, the risks are assessed, conditions are set, an authorised person approves it, and the work is monitored until the permit is closed. In a condominium, it is the difference between a contractor turning up with a blowtorch unannounced and a controlled job that everybody on site knows about. Most estates already understand this in principle. What varies...

An incident management system is a digital process that captures a reported problem, routes it to the right person, tracks the response, and records the outcome. In a condominium, that means a resident's report of a leaking pipe, a broken gate, or a lift fault is logged, assigned to a contractor, and followed through to resolution, with the whole chain visible to the managing agent. It replaces the informal mix of phone calls, WhatsApp messages, and verbal handovers that lets so many estate...