What people are saying

“In view of the recent situation with COVID-19, we would like to take the opportunity to thank the staff of Abacus Property for their hard work in implementing new requirements and ensuring that the Condo remains compliant with all the new rules.

Since Abacus has taken over the Management of Glentrees on 1st December 2019, the team has demonstrated competence by being responsive to requests of the Council and Residents, timely implementation of required actions and also pro-active response queries/situations. We appreciate the structured and clear way that quotations are presented for review and adequate care has been taken in making recommendations for approval.

We applaud the team’s effort to date and look forward to continued good work.”

 

Lim Hock Guan

Chairman, 13th Management Council MCST 3133

“We have engaged Abacus, a professional estate management company for more than 5 years. The staffs servicing our estate account are responsive and execute their professional duties well. We are pleased to have their assistance in coordinating with various government agencies relating to construction activities of the MRT station near our estate.

Abacus has rendered their professional service in facilitating the en bloc exercise a year ago. It was a challenging task for Abacus to deal with various SP demands during the en bloc exercise, and yet maintained a neutral position in executing their duties.”

 

David Phua

Chairman, Marine Mansion Association

“On behalf of the MCST 2805 Council Members, I would like to thank you and your team for the efforts in handling the legal issues. It was an eventful year, with the start of the proceedings at the Strata Title Board until the final dissolution at the State Courts.  

Abacus had handled the matter cautiously and presented to both authorities the facts of the case in an orderly manner.

Once again, we would like to thank you for the support!”

 

Patrick Lee

Chairman, 15th Management Council MCST 2805

“In a short four months, Abacus Property has proven to be a good choice of managing agent. The team was quick to acclimatize themselves to the estate, and worked hard to manage our service partners, as well as our residents’ expectations.

They proved they were able to resolve disputes well. Our MC was able to make quick decisions because of their in-depth knowledge of estate management matters. In all, we are pleased to have engaged Abacus Property.”

 

Jonathan Yap

Chairman, 9th Management Council MCST 3534

“Abacus Property was appointed by Sport Singapore to run the Recovery Centre Altitude House (RCAH) starting from 15 Jan 2018. RCAH is a 56-bedder facility. The running of the RCAH included the programming of access cards, preforming check-in and check-out services for overseas and local national athletes, and to maintain a high level of cleanliness of the premises.

In a short period since Sport Singapore has appointed Abacus Property, we found them to be a responsible Facility Management Company. Their team has seamlessly managed the RCAH, checked in a few sport teams and liased with our National Sport Associations well.

Their Executive Director Royston attends important meetings with us and provides strong oversight for their area of work.”

 

Cedric Chew

Deputy Director, NSA Business Centre Singapore Sports Institute

“Since Temporary Occupation Permit was obtained in 2015, we face numerous façades and building issues as with most new estates. We have a hard time pursuing claims and defects to be rectified by the main contractor and developer as their action taken were not proactive and the developer was firm in their stand on some issues that were escalated.

Abacus Property HQ advise council with due diligence and our site team has both operation and technical experience to manage our estate. All this while, they are consistent and demonstrated professionalism. Within a short period of time, many issues were resolved and claims begin to pick up its progress.

Some of the noteworthy milestones are:

-   Negotiated for an up-to-standard fire lobby door in all lobbies from the developer.

-   The estate has unusually high-water bills from 2016 – 2017. Abacus Property Management managed to secure a substantial portion of claims from the government authority and is pursuing the balance amount from the developer.

-   Abacus Property went the extra mile to implement a facility management app which will allow real-time defects report to the developer. These defects reports are prepared by the team during their daily inspection and caters to residents’ feedback.

We expect them to continue this standard and to other potential estates that Abacus are awarded the project with.”

 

Andrew Tan

Chairman, 2nd Management Council MCST 4323

“Our estate has engaged several management companies over the years, but Abacus Property has shown they are highly regarded among real estate professionals.  We are impressed by the breadth of knowledge and enthusiasm of their staff deployed to our estate.  We appreciate their proactive resolution of estate matters, something we found lacking at other management companies we’ve engaged.

Abacus Property is re-appointed by the incoming council after AGM and has been consistent in discharge of their duties. We know that when we contact Abacus Property, our concerns or questions will be addressed quickly and thoroughly and we will be treated with patience and courtesy.”

 

Alfred Wong

Chairman, 7th Management Council MCST 3398

“In the first week of taking over in the management of the estate, during this critical transformation period, Abacus effectively took control of all our existing contractors without any issues, uncovered discrepancies with the manpower of the Security Guards, proposed numerous preventive measures and reviewed our existing SOPs.

Abacus managed to a surplus of 3.4% of our operating budget through better negotiating contracts skills, efficient management and cost savings in the rejuvenation of an ageing estate.

It is a testimony to their slogan, “Adding value to your real estate”. A promise that can be seen and is fulfilled  everyday without doubt.”

 

Alan Jeffrey Fernando

Chairman, 18th Management Council MCST 2208

“Although there were some minor incidents of service disruptions during the first two months, the dedication and diligence of the site team at Sunglade Condominium enabled the transition to be in good order. After 7 months of service, the site team from Abacus achieved a good performance level with potential to attain a higher score.

One other good aspect of Abacus worth mentioning in this document is the Senior Management representatives who are not stationed in Sunglade also demonstrate eagerness to lend support to the site team to boost morale.

I am happy to recommend to any MCST who considers appointing a new Management Agent to also consider Abacus.”

 

John Lim

Chairman, 12th Management Council MCST 2874

“Being the second largest estate in Singapore with its over 4000 teeming residents, managing our estate effectively and efficiently has never been easy. Your team however has always been working hard to keep our estate well managed. As ours is an ageing estate with escalating cost, we truly appreciate your usual support to our continued efforts to keep the same in check.

I will like to take this opportunity to thank you and your team for working closely with me and my council colleagues to keep our estate a vibrant, safe, clean and enjoyable community!”

 

Deepak Jha

Chairman, 17th Management Council MCST 2203

“I’d like to express my appreciation to Abacus Group for their excellent work in one of our commercial properties they managed at 115 King George Avenue.

We are highly appreciative of their work; we needed to regularize everything that had not been done for years. I feel they have gone far and beyond their initial scope ascertained.

I am confident about their knowledge in Facility Management and I can surely recommend Abacus Property to commercial property investors. ”

 

YC Teo

Director, Counterpoint Investments

“It was a right move that MCST 2644 engaged Abacus Property as Managing Agent for Tampines Court. There have been too many occasions to enumerate in which the council have found that their work to be beyond our standards. ”

 

James Ho

Chairman, 15th Management Council MCST 2644

“Their dedication to provide professional advice and attention to detail have aided in keeping the Management Corporation maintenance and finance status on track.

I would highly recommend them to anyone who is looking for a responsible and conscientious Managing agent.”

 

Michael Cheong

Treasurer, 15th Management Council MCST 2279